My car unexpectedly broke down and I had it towed to Chevrolet of Wasilla. Without an appointment, Jeff was able to work my car into the shop. They quickly diagnosed the problem and were able to fix it. I got my car back the next day!
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2 hours for oil change and tire rotation questioned the desk and the tech working on rig complained about working on servicing. The financial person didn���t understand what the wife was saying upset her and handed the paper work to sales person to do. The sales person did some smoothing over but not a good day for Lithia
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (844) 361-3007 at your earliest convenience to discuss how we can turn this experience into a positive one.
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (844) 361-3007 to discuss your concerns, as your satisfaction is of utmost importance to us. Thank you!
Called four times, left a message 3 times before I was able to get ahold of service department and schedule oil change. When service was complete and I asked for any insights on the vehicle, staff reported they were too busy to take a minute and give me an update.
Hi, we're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (844) 361-3007.
Fixed my pickup. Runs great now. Only issue I had was communication on when it would be fixed. They said 2-3 weeks minimum but it ended up getting fixed 4 days after I called. The reason this was an issue is because we purchased a car because of their initial estimates. Not their fault it was our decision but being as specific as possible matters���.
Visited and drove thru many time and each and every time I was greeted friendly. Test drove one day and said I wasn���t buying that day but would be back in 2 days and wasn���t pressured. Came back in 2 days and bought the car I wanted. Thank you.
Worked with Thomas Dixon. He was great, straightforward and not pushy at all even though it was 545 and he was supposed to get off at 6 (he didn���t even mention it until later when we asked) stayed with us until 830 and made sure we were satisfied. Would definitely purchase from this dealer through him again.