Hi, congratulations on your new vehicle! We're pleased to know Thomas was able to exceed your expectations and really help you out. If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to assist. Have a great day!
Hi, congratulations on your new vehicle! We're pleased to know Trace was able to exceed your expectations and really help you out. If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to assist. Have a great day!
We want all our clients to have a comfortable and stress-free experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Had a good experience at the dealership.All the people working there were friendly and courteous. My beef is with the scheduling system. I couldn't get the online system to work and when I called the 800 number, I was sent to voicemail. Waited over a week for a response and never received one. Went to the dealership in person to schedule a visit. Was told that the backlog of calls waiting was over 65. Curious as to why there isn't someone working on this situation to keep the backlog down and manageable. It would only take a couple of people working the phones to do the visit scheduling. The two service reps working at the dealership were friendly and helpful, but very overworked. Also found out that the other dealerships were sending their customers to Chevrolet of Wasilla and causing the backlog of calls and visits. This is due to the fact that the Chevrolet of Wasilla schedules visits whereas the other Lithia dealerships are using a first come, first served system. I think this should be changed to reduce the backlog of waiting. I was scheduled for 9/9/20 and had to schedule this a week before (after waiting a week plus for a callback that never came).
Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (907) 373-8669 to discuss your concerns, as your satisfaction is of utmost importance to us.