They always do there best to get me in and out as quickly as possible. Not like the dodge dealership that tells me there are things wrong with my truck that aren���t like no transmission oil in the transmission when idelling it reads full when I check it so I���m thinking about bringing my truck to them for my lifetime oil change too.
The sales person Trace Vanaman was an outstanding individual. His way of handling our concerns, questions and overall transaction was very professional, friendly, respectful, not pushy and above all knowledgeable. I have interact with many sales people in the past and I got to say this was the most enjoyable sales car experience because of him. He is definitely a keeper for us to refer friends and family to. Thank You Trace for your patience!
Everytime we call we leave messages never get our phone calls returned. We bought our car last february then covid lock down happened first car wash we got the back leaks water called once a week for weeks leaving a message none ever returned went in person got an apt to have it assessed. they told us it was seal on 3rd break light. took months to get it ordered which we paid for even though this is a problem the vehicle had when we got it and was not told to us at time of purchase. finally just got it replaced and it is still leaking. left two messages since the thursday apt to talk to someone about the fact its still leaking after paying to have something replaced that you told us we had to to stop leaking and havent heard back yet.
Hi, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (844) 361-3007 so we can make your experience a positive one.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Chevrolet Of Wasilla! If you have any further questions, please give us a call. We're always happy to help! Have a great day.
Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (844) 361-3007 to discuss your concerns, as your satisfaction is of utmost importance to us.
we received an email @6:43 pm while driving something was detected and required service. Monday morning my husband drove to work no problems but check engine light did come on. I contacted dean at 9:02 am explained soonest schedule 3/11 but if it ran hard or have trouble bring in and will work on asap. 3/10 my husband left work and it bogged down he drove it straight to dealership. we were told would have by friday just needed to order parts from anchorage. We didn���t get any contact from anyone unless you count tuesday 3/16 when dean called me to give me an update on some else���s vehicle after telling him three times my last name is swanson. He said his tech starts in 15 min on our truck and should be finished soon. Friday still hearing nothing from dean, service manager o���neill i emailed. my husband physically came to the dealership to find out it had just finished this was 3/19. Thankfully we had another car that allowed him to get to work. It didn���t matter the time or it was being worked on just communication of what is happening vs silence or unable to reach anyone really the message taking doesn���t get the call back and the poor reception didn���t know who the service manager was she thought it was dean. I asked her to find out please just being new doesn���t help our situation. Sadly, it seems chevy is taking on the old lithia service department persona. The only positive it was covered under warranty.
Hi, thank you for taking the time to leave us your feedback. When you have an opportunity, please reach out to us at (844) 361-3007 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.