Customer Reviews

I have been to the Chevy dealership on three separate occasions I don’t remember the first gentleman who helped me it was in 2014 I Justin started a divorce and needed a vehicle for work and other miscellaneous ventures I got an 05 Ford Escape next time I went to buy my new wife a vehicle got a GMC Yukon with like 200$ which helped with everything that much more this time I went in to trade in that same escape and Brian again came through and got me A brand new 2018 Chevy sonic with 1700 miles on it I have been taken care of everytime I go in their easy 10/10 will recommend this dealership to everybody

I scheduled an appointment for a Tuesday to fix my truck. The representative told me it would be done same day. After the dealership found out it was a warranty item I feel I was pushed to the rear and my truck was not finished until the following Monday.

Honest and polite and fast

I very much appreciate the timeliness of my appointments, always on schedule which keeps me able to stay on schedule with my other appointments. The friendliness and customer service is above and beyond in all departments of Lithia Chevrolet of Wasilla Alaska, which accounts for ALOT in my book. Dean Moore in the Wasilla Service Dept. is a wealth of knowledge and very personable with an amazing gift for customer service and keeping the flow of things in the Service Dept. Dean seems to be the glue holding it all together when I go in to the Service Dept. and, often the one with MANY tasks at hand. But yet; he remains personable and always manages to juggle to find time to assist without making you feel like a number, "very appreciated". To be honest, its the Service Dept. led me to buying my first brand new Chevy "top notch". I also really like the atmosphere and comfort of the waiting areas.

I had an appt that I had booked 3 weeks out. My husband had a death in the family so I called to reschedule. They were going to book me another 3 weeks out. We needed the tires changed over as we are driving on snow and ice. They told me that I could bring it and they would work it in. All I needed was a tire change over (already mounted), oil change and a headlight fixed. I waited 2 days. And I called to ensure all 3 items had been completed. I went to pick it up,drove it home and realized they had rotated my tires - not changed them. And when I called they told me to bring it back in..... I have 5 foster kids and now functioning as a single parent. And just bring it in. No shuttle service, no additional help. Then the gentleman acted as if he was doing me a favor when he said they did it at no additional charge. Which is funny as they already charged me for a service they screwed up on.... They also had not changed the headlight as they inferred that they thought they were going to change the bulb even though we told them they needed to change it out since the light was broken. Overall I am not happy with the service. You need to listen to your customers and check the work you do to make sure it is what you were asked to do. Esp after I called twice to verify they had changed to the studded winter tires.

Dean, your service manager/ agent is amazing

We were extremely satisfied with our experience at Lithia Chevrolet Wasilla. Specifically with the service and attention provided by our salesmen Bob. We shopped around at other Chevrolet dealerships and at other car brands, however our experience working with Bob was the key decision in purchasing our new truck. We were able to test drive used and new vehicles and at no point felt pressured to purchase a truck that was not exactly what we wanted. Overall this was a great experience. One criticism is we stayed late on a work night to finalize the sales and financing paperwork, we would have happily finished the paperwork the next day if that option was provided to us.

Great experience

It was excellent as always

Had 11 am oil change appt, got there half an hour early at 10:30. Got done at 1:30. Guy comes out said he had no paperwork for me but since I didn’t owe any money I could just go. Usually I praise the service dept. the usual guy Dean was leaving as I got there perhaps going home, but younger guy was acting like a big shot telling me he was going to go rough up just guy etc then 45 minutes later he told he was making the guy work through his lunch to get me done, I was thinking... all I needed was a simple oil change! I left shaking my head... really guys?!!

the maintenance shop was super, they were helpful, explained everything and got it done in a short time. I had no appointment and they got me right in

i don't like my 2018 Chevy Cruise it's all plastic. What happened to Chevrolet of America?

The salesman was very helpful and knowledgeable about the new Equinox I purchased.

The representative anticipated my needs and asked if I was interested in snow tires. It just happened that I was. He told me about the price match program and let me know that there was a mail-in rebate for the set of tires I was interested in. I asked him for a quote and he texted me when he got it, which was more than I asked. I ended up buying the tires.

Mandy Flaherty is an excellent representation of GREAT Service Department. Work was done very fast.

fast and good like always

Professional, hard working staff. Service focused

pleasant

Salesman was great; however the high pressure, rude, disrespectful sales manager who took over was literally abusive after I stated I'm disabled and suffering health effects from his excessively obnoxious behavior. This is the 2nd time I've become seriously ill due to his behavior and neither of us will EVER buy a car there again because of this.

They have taken great care of my Silverado since it was new!