Trace was a really nice sales man. We told him the things we would need to make the deal happen, and he delivered what we needed. He wasn’t pushy just no nonsense and helpful. I would recommend him to family and friends.
I purchased my car at this dealership and when I went in for my first oil change I made the appointment on the app. When I checked in for my appointment the attendant politely told me that the app doesn’t request appointments properly, but they would squeeze me in as they had time. He said to call the next time I needed an oil change. So I called. And called. And called for 5 months without a return phone call. I headed to Wasilla’s Chevy website and found that they had online scheduling which was a different layout than the app. I made an appointment for two weeks in advance and received several confirmation and reminder emails. When I pulled in for my morning appointment on Tuesday, I feet immediately uncomfortable because no one was wearing a mask, no safety precautions were in place, and our hospitals are currently in emergent status due to COVID transmission. The service advisor, Jeff Bittle, was extremely as I walked in to the office. I told him that I had an 8:00am appointment and he asked me if I made it on the app. I replied, “no I didn’t make the appointment on the app”. He then tells me that appointments made on the app don’t work well and it would be tough to get me squeezed in. I then said that I had been trying to call to schedule an appointment for five months, left several messages, but never received a return call. He replied after looking at his phone that he had over 120 voicemails in the inbox right now, gave me his card, and said to email him directly when I wanted an appointment or go to wasilla chevy’s website. I said, I made my appointment on Wasilla Chevy’s website. He then interrupted and said that making the appointment on the main Chevy website doesn’t work and it has to be Wasilla’s website specifically. I repeated, I made my appointment on Wasilla’s website. I repeated the time of my appointment and I repeated my name. He looked at paperwork behind him (the first time he did so since I walked in), found my paperwork and said “oh.” Then he checked the phone numbers with me, and the number marked as my cell is my husband’s number and my cell is marked as my home number. Both numbers are correct and he said the car would likely be done at 9:30, but he’d call once my car was ready. By 11:00, I hadn’t received a call from the service center, so I called them without an answer at 11:00, 12:00, and 12:15. I decided to drive to the shop on my lunch break around 12:45. When I walked into the service area, Jeff was eating his lunch at his desk, but asked how he could help me. I asked if my car was ready and he asked for my name. He handed me my paperwork and told me to head into the main area to pay for the service. When I looked at the service papers it said that my car was finished at 8:33am, but I nor my husband was ever called. I received no apology for anything that day. I will not be back.
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I gave a call to the dealership awhile ago for a Chevrolet Spark curious if they had any in stock. Talk with nice dealer name Tim who told me he would give me call back if they had one come in. Sure a ought I did get a call back from the dealer about the car and was able to come down to look at the new car. I had a Excellent experience at the dealership met a really great dealer name Tim. Who was extremely helpful with helping me in the process of obtaining me my first new car. I haven’t had good experience before with car dealers but this was different. 👍🏻