Jeff the service rider got our traverse right in for a much needed oil change. We were going to drop off our car and pick it up the next day but he was able to get it in and take care of us! The lube tech did a fantastic job working hard.
It took over a week and three phone calls and leaving messages to finally get an appointment. It also took a couple weeks to get it to get my oil changed. The service did a great job. That part of A+, but it was very frustrating trying to make an appointment and then when I was finally called back the first available appointment was more than two weeks away which seems excessive. There didn���t seem to be very many people working and those that were seems over extended with responsibility. Hire more employees!!
I tried to call to make an oil change appointment for my two Corvettes and could not get through, so I went online and made two consecutive appointments. I received confirmation emails for each appointment and an email from Rod Oneill thanking me for choosing you. So when my buddy asked for a recommendation on who to change the oil on his new Corvette, I recommended you without hesitation because I felt like I had always gotten good service. Then the next day, I get an email and call from Dean Moore saying that the online appointment is BS and that it would take two weeks to get in, which is the same thing my buddy was told. My buddy called the other Chevrolet dealer and got in the same day. Dean was able to get me in if I dropped off my Vette the night before the original appointment, it was clean when I dropped it off and I was told it would be stored inside overnight. The next day when I come to pick it up, it was wet and dirty and had obviously left out all night along with my cell phone which I accidentally left in the car when I searched for someone to check me in the day before. Then I find out that in the past even though I had requested Mobil One oil, I was getting a substitute. Then I was asked if I was bringing in the other Vette for my appointment I made online, which I was told that had previously been filled ( I was going to take it to Alaska Sales and Service since I didn���t think I could get it in for two weeks). So after spending an extra hour ferrying cars and having to wash my Vette again, I���m not a happy camper.
I needed my truck serviced and there were no scheduled opening for over a week. My oil was low and I needed to go on a trip which my truck oil level wouldn���t have made it. Your service department fit me in and got my service done before noon. They are amazing!!!
This is a new car, and I purchased the lifetime oil change. I was very pleased with my first visit to your service department. Prompt, friendly, and the service was fast. Granted, it was only an oil change, but I keep my vehicles forever, and I am sure that I will be coming here a lot over the next ten years or so. I'm sure that I will be equally pleased over time.