I have been to the Chevy dealership on three separate occasions I don’t remember the first gentleman who helped me it was in 2014 I Justin started a divorce and needed a vehicle for work and other miscellaneous ventures I got an 05 Ford Escape next time I went to buy my new wife a vehicle got a GMC Yukon with like 200$ which helped with everything that much more this time I went in to trade in that same escape and Brian again came through and got me A brand new 2018 Chevy sonic with 1700 miles on it I have been taken care of everytime I go in their easy 10/10 will recommend this dealership to everybody
I scheduled an appointment for a Tuesday to fix my truck. The representative told me it would be done same day. After the dealership found out it was a warranty item I feel I was pushed to the rear and my truck was not finished until the following Monday.
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (907) 202-7325 at your earliest convenience. We hope to hear from you soon. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (907) 202-7325 so we can work towards a resolution.
I very much appreciate the timeliness of my appointments, always on schedule which keeps me able to stay on schedule with my other appointments. The friendliness and customer service is above and beyond in all departments of Lithia Chevrolet of Wasilla Alaska, which accounts for ALOT in my book. Dean Moore in the Wasilla Service Dept. is a wealth of knowledge and very personable with an amazing gift for customer service and keeping the flow of things in the Service Dept. Dean seems to be the glue holding it all together when I go in to the Service Dept. and, often the one with MANY tasks at hand. But yet; he remains personable and always manages to juggle to find time to assist without making you feel like a number, "very appreciated". To be honest, its the Service Dept. led me to buying my first brand new Chevy "top notch". I also really like the atmosphere and comfort of the waiting areas.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks for taking the time to leave such a wonderful review. We sincerely value your business and look forward to your next visit!
I had an appt that I had booked 3 weeks out. My husband had a death in the family so I called to reschedule. They were going to book me another 3 weeks out. We needed the tires changed over as we are driving on snow and ice. They told me that I could bring it and they would work it in. All I needed was a tire change over (already mounted), oil change and a headlight fixed. I waited 2 days. And I called to ensure all 3 items had been completed. I went to pick it up,drove it home and realized they had rotated my tires - not changed them. And when I called they told me to bring it back in..... I have 5 foster kids and now functioning as a single parent. And just bring it in. No shuttle service, no additional help. Then the gentleman acted as if he was doing me a favor when he said they did it at no additional charge. Which is funny as they already charged me for a service they screwed up on.... They also had not changed the headlight as they inferred that they thought they were going to change the bulb even though we told them they needed to change it out since the light was broken. Overall I am not happy with the service. You need to listen to your customers and check the work you do to make sure it is what you were asked to do. Esp after I called twice to verify they had changed to the studded winter tires.
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at (907) 202-7325 when you can so we can address this situation directly. Thank you and have a great day.
We were extremely satisfied with our experience at Lithia Chevrolet Wasilla. Specifically with the service and attention provided by our salesmen Bob. We shopped around at other Chevrolet dealerships and at other car brands, however our experience working with Bob was the key decision in purchasing our new truck. We were able to test drive used and new vehicles and at no point felt pressured to purchase a truck that was not exactly what we wanted. Overall this was a great experience. One criticism is we stayed late on a work night to finalize the sales and financing paperwork, we would have happily finished the paperwork the next day if that option was provided to us.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Chevrolet of Wasilla. Please let us know if there is anything else we can do for you; we are more than happy to help!
Had 11 am oil change appt, got there half an hour early at 10:30. Got done at 1:30. Guy comes out said he had no paperwork for me but since I didn’t owe any money I could just go. Usually I praise the service dept. the usual guy Dean was leaving as I got there perhaps going home, but younger guy was acting like a big shot telling me he was going to go rough up just guy etc then 45 minutes later he told he was making the guy work through his lunch to get me done, I was thinking... all I needed was a simple oil change! I left shaking my head... really guys?!!
Hi there, we regret to hear that you are displeased with your recent experience with us. Please contact us at (907) 202-7325 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Congratulations on your new vehicle! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The representative anticipated my needs and asked if I was interested in snow tires. It just happened that I was. He told me about the price match program and let me know that there was a mail-in rebate for the set of tires I was interested in. I asked him for a quote and he texted me when he got it, which was more than I asked. I ended up buying the tires.
Hi there, thank you for taking the time to leave a review for us at Chevrolet of Wasilla. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Salesman was great; however the high pressure, rude, disrespectful sales manager who took over was literally abusive after I stated I'm disabled and suffering health effects from his excessively obnoxious behavior. This is the 2nd time I've become seriously ill due to his behavior and neither of us will EVER buy a car there again because of this.
Thank you for reaching out to us. We regret to hear about the situation you have described. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (907) 202-7325 so we can work towards a resolution. We look forward to hearing from you.